Refund policy

You can return any product within 60 days of delivery.

 

All returns and refunds require proof of purchase.

 

The product must be returned to us unused, unopened, and in perfect condition.

 

You’ll get your refund as soon as we receive the returned product.

 

If you receive a damaged, defective, or incorrect item, submit photo or video evidence to us via email, and you will be sent a replacement.

 

If it has been over a month since you received the product, and you submit evidence of the product being defective or damaged, we will assume the damage was done by you, and you will not be sent a replacement.

We cover missing items and undelivered packages. If order tracking shows no updates after 60 days, you will be sent the undelivered/missing items. However, if tracking says delivered, you will need to provide a non-delivery certification from the local postal service.

 

If you would like to return a product or request a refund, please contact us via email: shop@ourbiz-us.com